cx bat Privacy Policy

This Privacy Policy ("Policy") is prepared and published by the cx bat platform. By registering an account on cx bat, or by beginning to use our services, you accept the terms of this Policy. cx bat treats every user's personal information with the utmost seriousness and strives to follow international standards for data protection. To learn about our general terms of use, please visit the Terms and Conditions page.

1 Scope of Information Collection

The cx bat platform collects user information through various methods. The information collected falls into two main categories — information provided directly by you, and information collected automatically.

1.1 Information Provided Directly

When you create an account on cx bat, the following information may be collected:

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID or passport number (for identity verification)
• Financial transaction details — such as bKash, Nagad, or Rocket account numbers
• Bank account details (for bank transfers)

1.2 Automatically Collected Information

When you use the cx bat platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system information
• Session duration and page visit details
• Information collected through cookies and similar tracking technologies
• Gaming activity — bets, win/loss history, and balance information

2 Purpose of Information Use

cx bat uses collected information for specific and legitimate purposes. No information is used for unnecessary or unauthorised purposes.

2.1 Account Management and Verification

Information is used to create, manage, and secure your account. Age verification (21+) and identity confirmation are also part of this purpose.

2.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals and to prevent fraud. Relevant information is needed to verify transactions made through bKash, Nagad, Rocket, and bank transfers.

2.3 Customer Support

Necessary information is used to assist you through cx bat's 24/7 live chat and email support. Accurate record-keeping helps resolve your issues faster.

2.4 Ensuring Responsible Gaming

cx bat follows responsible gaming principles by monitoring user gaming behaviour. This information is used to identify potential issues and, where needed, to recommend setting limits. The Responsible Gaming section has a detailed description of this process.

2.5 Promotional Communications

If you give your consent, cx bat may contact you about relevant offers, bonuses, and promotions. You will always have the option to withdraw this consent at any time.

3 Data Storage and Security

cx bat takes advanced technical measures to protect user information. Data transmission is carried out through SSL (Secure Socket Layer) encryption technology, which prevents unauthorised access.

3.1 Data Encryption

All personal information collected on our servers is stored in encrypted form. Transaction data is kept under a particularly high level of security.

3.2 Access Control

Only authorised cx bat staff are granted limited access to user information for specific service-related tasks. All staff are required to follow strict confidentiality guidelines.

3.3 Data Retention Period

cx bat retains information for a defined period in accordance with legal obligations and business requirements. Even after an account is closed, some information may need to be retained as required by applicable law.

4 Sharing Information with Third Parties

cx bat does not sell or transfer user information to third parties for any commercial purpose. However, sharing information may be necessary in certain circumstances.

4.1 Payment Processors

Necessary information is shared with the relevant payment processors to complete transactions through bKash, Nagad, Rocket, and bank transfer services. This information is used solely to verify and complete transactions.

4.2 Technology Service Providers

Limited information may be shared with certain technology service providers to ensure the platform functions properly. These providers follow data protection standards equivalent to cx bat's privacy policy.

4.3 Legal Obligations

cx bat may be legally required to disclose information under applicable laws in Bangladesh or pursuant to judicial orders. In such cases, only the relevant information will be provided.

5 Cookie Policy

cx bat uses cookies and similar technologies to improve the user experience and maintain the functionality of its services.

5.1 Necessary Cookies

Core platform functions — such as maintaining login state, security verification, and session management — are not possible without these cookies. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferences, language selection, and customisation settings. Without them, you would need to set your preferences again at the start of each new session.

5.3 Analytics Cookies

Analytics cookies are collected to understand platform performance and usage patterns. This includes page visit counts, session duration, and user navigation paths.

6 User Rights

As a cx bat user, you have certain rights over your own information. These rights give you control over your data.

6.1 Right to Access Information

You may request details of the information cx bat holds about you. Upon a request made through the designated process, cx bat will provide the information.

6.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. cx bat will make the necessary corrections subject to verification.

6.3 Right to Close Your Account

You may request to close your cx bat account at any time. After the account is closed, cx bat will delete your information once the applicable legal retention period has passed. However, certain information may be retained for a set period due to legal obligations.

6.4 Right to Opt Out of Promotional Communications

You may request to stop marketing communications at any time. If you notify us of this preference through customer support, cx bat will act on it.

7 Protection of Minors' Information

cx bat is intended only for persons aged 21 or over. The platform never knowingly collects information from minors. Age verification is in place during the account registration process. If there is evidence that a user is under 21, their account will be suspended immediately and the associated information will be deleted.

8 Data Transfers

In some cases, cx bat may store or process user information on servers outside Bangladesh. In such cases, appropriate contractual arrangements are ensured to maintain data protection standards. Internationally recognised data protection standards apply to such transfers.

9 Security Breaches and Response

If a data security breach occurs for any reason, cx bat will take prompt and necessary action. Affected users will be notified as quickly as possible, and technical steps will be taken to bring the situation under control. Communication in such circumstances will be made through the email registered with cx bat or through live chat.

10 Policy Changes and Updates

cx bat reserves the right to change or update this Privacy Policy at any time. If there are any significant changes, users will be informed via their registered email or through a notice displayed on the platform. Continued use of cx bat after a revised policy is published will be taken as your acceptance of the new policy.

11 General Enquiries and Contact

If you have any questions or concerns about this Privacy Policy, please contact cx bat customer support. Visit the FAQ section for answers to frequently asked questions about our privacy policy.

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

To learn more about cx bat, visit the About Us page, which contains a description of the platform's goals and values.